Legal

    Privacy Policy

    Last updated: January 2, 2026 · v1.0

    1. Introduction

    Welcome to noProbs ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dating and social matching application ("Service").

    This policy is designed to comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.

    2. Data Controller

    The data controller responsible for your personal data is:

    noProbs
    Email: privacy@noprobs.eu
    Website: https://noprobs.eu

    If you have any questions about this Privacy Policy or our data practices, please contact us at the email address above.

    3. Data We Collect

    3.1 Information You Provide

    • Account Information: Email address, password (encrypted), name
    • Profile Data: Bio, age, gender, location (city/area), phone number (optional), interests, personality preferences
    • Photos: An optional photo you may choose to upload. noProbs profiles do not show photos publicly: your photo is used to generate your avatar and can otherwise only be seen by a specific matched user if you actively reveal it to them through the mutual trust-reveal feature
    • Communications: Messages you send to other users, feedback you provide to us
    • Activities: Events and activities you create or join

    3.2 Information Collected Automatically

    • Usage Data: How you interact with the app (swipes, matches, features used)
    • Device Information: Device type, operating system, browser type
    • Location Data: General location based on IP address or location you provide for matching purposes
    • Log Data: IP addresses (anonymized), login times, pages visited

    3.3 Information from Third Parties

    • Social Login: If you sign in with Google, we receive your email, name, and profile picture from Google

    4. Legal Basis for Processing

    Under GDPR, we process your personal data based on the following legal grounds:

    • Consent (Article 6(1)(a)): For marketing communications, optional features, and cookies
    • Contract Performance (Article 6(1)(b)): To provide our Service, including matching, messaging, and account management
    • Legitimate Interests (Article 6(1)(f)): For fraud prevention, security, improving our services, and analytics
    • Legal Obligation (Article 6(1)(c)): To comply with legal requirements

    5. How We Use Your Data

    We use your personal data to:

    • Create and manage your account
    • Provide matching and connection services
    • Enable communication between matched users
    • Display your profile to potential matches
    • Process and organize activities you create or join
    • Send service-related notifications (verification, matches)
    • Send marketing communications (with your consent)
    • Improve our Service and develop new features
    • Detect and prevent fraud, abuse, and security threats
    • Comply with legal obligations

    6. Data Sharing

    6.1 With Other Users

    Your profile information (name, avatar, bio, interests, age, location area) is visible to other users as part of the matching service. Your profile contains no public photos: an uploaded photo is stored privately and shared only with a specific matched user, and only when you actively reveal it through the mutual trust-reveal feature. Messages are visible only to you and the recipient.

    6.2 Service Providers

    We share data with trusted third parties who help us operate:

    • Cloud Hosting: For secure data storage and processing
    • Email Services: For sending transactional and marketing emails
    • Authentication: Google OAuth for social login
    • File Storage: For storing user-uploaded photos securely in private storage (never publicly accessible)

    6.3 Legal Requirements

    We may disclose your data if required by law, court order, or to protect the rights, property, or safety of noProbs, our users, or others.

    6.4 Business Transfers

    In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change.

    7. Data Retention

    We retain your personal data for as long as:

    • Your account is active
    • Needed to provide our services
    • Required by law (e.g., financial records)

    Specific retention periods:

    • Account Data: Until you delete your account
    • Messages: Until you delete your account
    • Login Logs: 90 days (for security purposes)
    • Session Data: 30 days
    • Inactive Accounts: We may send a warning after 2 years of inactivity

    When you delete your account, your personal data is permanently removed from our systems within 30 days.

    8. Your Rights (GDPR)

    Under GDPR, you have the following rights regarding your personal data:

    8.1 Right of Access (Article 15)

    You can request a copy of all personal data we hold about you. Use the "Download My Data" feature in Privacy Settings.

    8.2 Right to Rectification (Article 16)

    You can update or correct your information at any time through your profile settings.

    8.3 Right to Erasure (Article 17)

    You can delete your account and all associated data through Privacy Settings. This action is permanent and cannot be undone.

    8.4 Right to Data Portability (Article 20)

    You can download your data in a machine-readable format (JSON) using the export feature in Privacy Settings.

    8.5 Right to Withdraw Consent (Article 7)

    You can withdraw consent for marketing communications at any time through Privacy Settings or by clicking "unsubscribe" in any marketing email.

    8.6 Right to Object (Article 21)

    You can object to processing based on legitimate interests. Contact us to exercise this right.

    8.7 Right to Lodge a Complaint

    If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.

    9. Cookies and Tracking

    We use cookies and similar technologies for:

    • Essential Cookies: Required for the Service to function (authentication, security)
    • Functional Cookies: Remember your preferences and settings

    We do not currently use third-party analytics or advertising cookies. You can manage your cookie preferences through the cookie consent banner or in your Privacy Settings.

    10. Data Security

    We implement appropriate technical and organizational measures:

    • Encryption of data in transit (HTTPS/TLS)
    • Encrypted password storage (bcrypt hashing)
    • Secure authentication tokens
    • Regular security assessments
    • Access controls and monitoring
    • IP address anonymization in logs

    While we strive to protect your data, no method of transmission over the Internet is 100% secure.

    11. International Transfers

    Your data may be processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as:

    • Standard Contractual Clauses approved by the EU Commission
    • Adequacy decisions for countries deemed to provide adequate protection

    12. Children's Privacy

    Our Service is not intended for anyone under the age of 18. We do not knowingly collect personal data from children. If we discover that a child under 18 has provided us with personal data, we will delete it immediately.

    13. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of significant changes by:

    • Posting the new policy on this page
    • Updating the "Last updated" date
    • Sending you an email notification for material changes

    Continued use of the Service after changes constitutes acceptance of the updated policy.

    14. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

    Data Protection Inquiries
    Email: privacy@noprobs.eu
    Response Time: We aim to respond within 30 days as required by GDPR